Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We use USPS Priority Shipping to ensure the packages get to our customers as fast as 2-3 days. The tracking number will be provided via email, or if needed, via text message. Please contact us via email or text message to get the tracking number. For more information regarding USPS Priority Shipping, please check https://www.usps.com/ship/priority-mail.htm

Do You Ship Internationally?

Unfortunately, we DO NOT ship internationally at this time. We will expand the market in the future, but our main focus is on the US market at this time.

How Long Will It Take To Get My Package?

We use USPS Priority shipping to ensure the packages get to our customers as fast as 2-3 days. A UPS shipping method will be used if we deem that it would financially benefit you - the customers. Normally packages that are heavier than 20lbs would be cheaper to ship using UPS 3 days ground.
We are not responsible for delays outside our control. Delivery of the products to you may be delayed by an event outside our control (e.g., because of postal/courier delays, logistics, or bad weather).

PAYMENT

What Payment Methods Are Accepted?

We are accepting:
  • Stripe, including Visa, MasterCard, American Express, Discover, JCB
  • PayPal, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute
  • Klarna, to split your purchase into 4 interest-free payments
  • Apple Pay on iPhone
  • Google Pay on Android phones and website
  • Bitcoin

Is Buying On-Line Safe?

It is safe to shop at sachviet.us. Please advised that we do not save your payment information. Your payment information will be processed by one of our partner merchants such as PayPal, Stripe, Klarna, etc. Please read the tips on how to stay safe online by the National CyberSecurity Alliance to ensure you are safe.

Order & Returns

How do I place an Order?

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How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

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How Do I Track My Order?

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How Can I Return a Product?

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